Collection Protocol:
At National Management Recovery Corp., Inc. (NMRC)
all contact with the delinquent customer is made through the mail
and telephone, as well as in strict compliance with the 1976 Fair
Debt Collection Practices Act. NMRC's collection staff diligently
pursue the balance of the account where there is a known home
or business telephone number (unless certain laws forbid such
contact). NMRC customizes their contact with the delinquent customer
to meet the client's needs and expectations.
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Highly Structured and Monitored:
The highly structured and closely monitored system,
which controls the frequency of collection activity, requires that
every account be activated no less than once every three days. Internal
tickler systems are utilized within each collectors working queue,
which automatically prompts for contact. Within the system is a
provision for letters to be requested and sent appropriate to the
current collection status of the account.
Consistent Records
 Every attempt
to contact the debtor is recorded on the individual account
key number (specific to the delinquent customer) by the collector.
Our initial demand is for payment in full. Should the debtor
be unable or unwilling to provide the balance in full, other
options are presented to them. Settlement - In Full ->
Short Term Payment Arrangements -> Long Term Payment Plans
when needed. All PPA (Partial Payment Arrangement) accounts
are closely monitored with 90-day upgrades conducted by our
PPA Department.
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